How can I make an order?
Please send an email to firstname.lastname@example.org with any details of the sort of hat or headpiece you have in mind. Include any photos of your outfit to assist with colour and design.
How long will the hat/headpiece take to make?
From the moment all final details are confirmed, most will take 2-3 weeks. If you need it by a particular date, then please let us know. The Melbourne Cup and Spring Racing Carnival is the busiest time of year, so we ask that any bookings for custom orders are received well in advance.
How much will my custom order cost?
The final cost will be determined when the design is confirmed.
How can I pay for my order?
A 50% deposit is required to start and the balance including postage, on completion and prior to delivery. Payment can be made by direct bank transfer or credit card over the phone.
Exchanges or Returns
We do not accept returns or exchanges for custom designed pieces. If there is a problem with your headpiece, please get in touch within 7 days to email@example.com